At MimiRoll, we want you to be completely delighted with your washi tapes, stickers, and journaling supplies. If you are not entirely satisfied with your purchase, we are here to help.

1. RETURN WINDOW

You have 30 calendar days from the date you receive your order to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including:

• Gift cards
• Downloadable or digital products
• Opened or used stationery items, stickers, or washi tapes that are no longer in their original resalable condition.

3. RETURN SHIPPING COSTS

Customer Remorse / Change of Mind: If you wish to return an item because you changed your mind, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

Defective or Incorrect Items: If you received a defective, damaged, or incorrect item, MimiRoll will cover the return shipping costs or provide a prepaid shipping label.

4. REFUNDS

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days (typically 5–10 business days).

5. LATE OR MISSING REFUNDS

If you haven't received a refund yet, please check your bank account again first. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at contact@mimiroll.com or call (618) 556-2418.

6. EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange a damaged item for the same product, please send us an email at contact@mimiroll.com with photos of the item, and mail your item to our return address located at 46502 Lynnhaven SQ, Sterling, VA 20165-6442, United States.

7. CONTACT INFORMATION

If you have any questions, feedback, or collaboration inquiries, please don't hesitate to reach out to us:

• Store Name: MimiRoll
• Address: 46502 Lynnhaven SQ, Sterling, VA 20165-6442, United States
• Email: contact@mimiroll.com
• Phone: (618) 556-2418
• Support Hours: Mon-Fri 9:00 AM - 5:00 PM (EST)