1. ORDER PROCESSING TIME

Order Cut-Off Time: 5:00 PM (EST) Monday – Friday. Orders placed after 5:00 PM (EST) will be processed on the next business day.

Processing Time: All orders are typically processed and prepared within 1 to 3 business days (Monday – Friday) prior to shipment. Orders are not processed on weekends or major federal holidays.

2. SHIPPING RATES & DELIVERY ESTIMATES

We offer reliable shipping options within the United States to ensure your crafting supplies arrive on time:

Standard Shipping:

• Transit Time: 5 to 8 business days.

• Shipping Cost: $4.99 USD for orders under $30.00; FREE STANDARD SHIPPING for orders of $30.00 USD or more.

Expedited Shipping:

• Transit Time: 2 to 4 business days.

• Shipping Cost: $9.99 USD flat rate.

3. ORDER TRACKING

Once your package leaves our fulfillment center, you will receive a shipment confirmation email containing your tracking number. You can monitor your shipment’s progress directly using the provided tracking link. Please allow up to 1 to 3 business days for tracking information to update in the carrier's system.

4. INCORRECT ADDRESS AND DELIVERY ISSUES

Please ensure that your shipping address is entered accurately at checkout. If you notice an error, contact us immediately at contact@mimiroll.com or call us at (618) 556-2418.

If an order is shipped to an incorrect or incomplete address provided by the customer, MimiRoll is not responsible for any resulting lost packages or extra reshipping fees.

5. LOST OR DAMAGED PACKAGES

Lost in Transit: If your tracking information shows that your package has been marked as delivered, but you have not received it, please check with your neighbors or local postal carrier first. If it cannot be located, contact us within 7 days of the expected delivery date so we can investigate with the carrier.

Damaged Items: If your order arrives damaged due to transit, please take clear photos of the damaged items and packaging and email them to contact@mimiroll.com within 48 hours of delivery. We will gladly arrange a replacement or issue a resolution.

1. RETURN WINDOW

You have 30 calendar days from the date you receive your order to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including:

• Gift cards

• Downloadable or digital products

• Opened or used stationery items, stickers, or washi tapes that are no longer in their original resalable condition.

3. RETURN SHIPPING COSTS

Customer Remorse / Change of Mind: If you wish to return an item because you changed your mind, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

Defective or Incorrect Items: If you received a defective, damaged, or incorrect item, MimiRoll will cover the return shipping costs or provide a prepaid shipping label.

4. REFUNDS

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days (typically 5–10 business days).

5. LATE OR MISSING REFUNDS

If you haven't received a refund yet, please check your bank account again first. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at contact@mimiroll.com or call (618) 556-2418.

6. EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange a damaged item for the same product, please send us an email at contact@mimiroll.com with photos of the item, and mail your item to our return address located at 46502 Lynnhaven SQ, Sterling, VA 20165-6442, United States.